What Are Configurable Performance Thresholds?

Previously, organisations were limited to a three-tier system: green (on track), amber (monitor), and red (off track). While simple, this approach often left too much ambiguity—especially when tracking sensitive metrics like compliance scores, safety indicators, or service delivery.

Riskonnect’s Configurable Performance Thresholds allow you to define up to five levels with custom labels and colours. For example:

• Excellent
• Satisfactory
• Monitor
• At Risk
• Critical

Why Does This Matter?

This enhancement goes far beyond visual aesthetics—it fundamentally improves how organisations make decisions and mitigate risks.

Earlier Detection of Trends

Additional thresholds allow teams to respond to emerging risks before they breach critical levels. For example, a dip from “Excellent” to “Monitor” may now trigger a proactive intervention, avoiding a future compliance breach or operational failure.

More Relevant to Your Organisation

Thresholds can now be configured to reflect the actual tolerance levels of specific departments, functions, or business units. This makes reporting more meaningful—and governance more effective.

Smarter, Data-Driven Action

Organisations move from reactive oversight to intelligent foresight, improving stakeholder confidence and enabling tighter alignment to strategic goals.

This enables more refined monitoring of trends and quicker escalation—ensuring preventative action can be taken before performance slips too far.

Who Benefits Most?

Local Government

With diverse departments ranging from waste management to public safety, councils can now apply customised performance bands to suit each service. Public health KPIs may warrant five distinct levels, while road maintenance may need only three.

Financial Services

Financial institutions tracking regulatory metrics can now distinguish between “Monitor” and “Caution” before breaching capital requirements. This ensures better control and escalations aligned with internal thresholds and external mandates.

Healthcare

Hospitals monitoring emergency wait times or clinical compliance can use tailored thresholds to mirror national standards, helping them avoid regulatory penalties while improving patient care visibility.

Mining and Utilities

In industries where safety and environmental performance is mission-critical, more granular tracking of injury rates, emissions, or inspections allows earlier intervention—and fewer surprises.

How It Works: Step-by-Step

Step 1: Enable the Feature

The feature is opt-in. Contact Riskonnect Support to activate Configurable Performance Thresholds in your instance of GSP – Risk or GSP – Strategy.

Step 2: Access the Configuration Area

Once enabled, go to:

Administration → Configuration → KPI Performance Thresholds

Here, administrators can:

• Add up to five thresholds
• Name each threshold (e.g. Excellent, At Risk, Critical)
• Select custom colours and upload icons
• Define how each threshold applies across different performance calculation types:
  • Less is Better
  • More is Better
  • Goal Post

Measure What Matters: Selecting the Ideal Calculation Type for Accurate Insights

When configuring performance thresholds, it is important to understand how the system interprets your KPI, KRI, or KCI values. GSP – Risk and GSP – Strategy support three calculation types—Less is Better, More is Better, and Goal Post—each tailored to different types of metrics.

Less is Better

This calculation type is used when lower values indicate better performance. It is ideal for metrics such as incident counts, system downtime, or overdue tasks. As values increase, the performance rating declines.

Example:

If your target is fewer than 5 safety incidents per quarter:

• 3 incidents = Excellent
• 6 incidents = At Risk
• 10 incidents = Critical

More is Better

This type applies when higher values signify better performance. It works well for metrics like revenue growth, customer satisfaction scores, or compliance rates.

Example:

If your target is at least 90% on-time delivery:

• 95% = Excellent
• 88% = Monitor
• 82% = Critical

Goal Post

Goal Post is used when there is an optimal range in which the value must fall. It is useful for balanced metrics like budget utilisation, staffing ratios, or system capacity—where being too low or too high can both be problematic.

Example:

If your optimal budget utilisation is between 75% and 85%:

• 75% = Satisfactory
• 60% or 90% = At Risk or Critical

By selecting the appropriate calculation type for each metric, you ensure the thresholds reflect your organisation’s operational realities—and deliver accurate, meaningful insights for performance monitoring and decision-making.

Fig 1.0 – Configuring Performance Thresholds in GSP - Risk and GSP - Strategy

The administration interface lets you set custom performance levels with colours and labels. Visual previews illustrate how thresholds apply to calculation methods like ‘Less is Better’, ‘More is Better’, and ‘Goal Post’—supporting clear, precise KPI and KRI monitoring.

Fig 1.1 – Default View of the KPI/KRI Performance Threshold Configuration Page:

This interface allows administrators to add and customise up to five thresholds with distinct colours and labels. It also displays how each threshold applies across performance calculation methods (Less is Better’, ‘More is Better’, and ‘Goal Post’)—providing clear visual guidance for effective configuration.

Fig 1.2 – Add New Threshold Interface in GSP - Risk and GSP - Strategy:

The pop-up window allows administrators to name a new threshold, assign a rating title, select a colour, and upload an optional icon. This simple UI makes it easy to customise performance bands that align with your organisation’s reporting needs.

Fig 1.3: Visual Preview of Threshold Behaviour Across Calculation Methods

Based on your configuration, this live chart displays how each threshold category, such as ‘Excellent’, ‘On Track’, or ‘Poor’, is distributed across different calculation methods. It ensures the setup aligns with real-world measurement expectations before thresholds go live.

Fig 1.4 – Warning Prompt When Saving KPI/KRI Performance Thresholds:

When saving changes, administrators receive a prompt recommending after-hours scheduling to avoid performance issues. This ensures historical data is updated with minimal impact on active users, especially in high-volume environments.

Tip: Configure your thresholds outside of business hours for minimal disruption. Riskonnect offers scheduling functionality to process historical and current data batches automatically overnight.

Where Will You See the Impact?

KPI & KRI Entry Screens

New boundaries appear in the Target vs Actual sections. You can now apply percentage-based variance bands for each threshold per reporting period—or replicate them across the board.

Fig 2.0 – Enhanced Target/Actuals View with Threshold Boundaries:

The Targets/Actuals tab now includes boundary fields for each configured performance level (e.g. Excellent, On Track, Monitor, Off Track). This enables more precise control over KPI/KRI scoring by reporting period, improving trend analysis and escalation accuracy.

KPI Charts & Graphs

Visual updates on the Graphics tab clearly show each threshold boundary, colour-coded and labelled.

Fig 3.0 – KPI Graph Displaying Configured Threshold Boundaries:

The KPI Graph view now reflects upper and lower bounds for each configured performance level. This enhances visibility of performance fluctuations, enabling users to quickly identify deviations and trends against targets, benchmarks, or forecasts.

Strategy Dashboards & Scorecards

Your EIS dashboards, Strategy Maps, and standard reports like KPI Summary and Scorecard Reports now reflect the additional thresholds for richer reporting.

Fig 4.0 – Performance Statuses in the Links Tab of a Risk Record:

When KPIs are linked to a risk, the configured thresholds appear in the ‘Performance’ column with custom status labels and colours. This enhances transparency, enabling stakeholders to assess related risk impacts through real-time performance insights.

Email Notifications

You can configure automated notifications to trigger when a threshold is crossed—enabling real-time alerts and action-taking.

Practical Example: Procurement Risk in Action

Imagine a procurement team tracking KRI – On-Time Vendor Deliveries. Previously, if performance dipped from 99% to 94%, it remained within “green” or “amber”—not enough to trigger action.

With the new setup:

• 99–97% = Excellent
• 96–94% = Satisfactory
• 93–91% = Monitor
• 90–88% = At Risk
• <88% = Critical

Now, as performance trends downwards, early warning signs are clearly visible. The team can engage vendors proactively before service-level agreements are breached or timelines collapse—ultimately improving supply chain resilience.

How Riskonnect Supports Your Configuration

You are never alone in this setup. Riskonnect’s product consultants can help you:

• Align thresholds with business rules and regulatory frameworks
• Configure graph boundaries and variance tolerances
• Optimise reports and dashboards to reflect the new performance structure
• Guide internal stakeholders on how to interpret the updated performance indicators
• Provide one-on-one virtual consulting via the Riskonnect College platform

Whether you are starting small or rolling this out organisation-wide, the support is tailored to your needs.

Final Thoughts

The introduction of Configurable Performance Thresholds in GSP – Risk and GSP – Strategy is a significant evolution in how organisations can interpret and respond to data. By replacing the outdated traffic-light model with a flexible, meaningful system, you unlock smarter decision-making and better outcomes.

You can also explore this feature in detail by watching our product experts in action — view the walkthrough for GSP – Risk (watch now) and GSP – Strategy (watch now) as part of our Q2 Product Walkthrough.

Ready to configure your thresholds and elevate your reporting?

Contact Riskonnect Support to enable the feature or explore the on-demand product walkthrough for GSP – Risk and GSP – Strategy to see it in action.

• Browse the full support documentation for GSP – Risk and GSP – Strategy.
• Need help getting started or tailoring the feature to your organisation’s needs? Connect with our Virtual Consultants today.

Join the conversation in the Community to see how others are using the feature—and share your own use case!